Terms & Conditions

You agree to these Terms by creating an account, clicking an accept control, signing an order that incorporates them, or using the Service. If you use the Service for an organization, you confirm that you can bind that organization, and “you” includes it.

If we sign an order form, statement of work, or master agreement with you, that document controls where it conflicts with these Terms. The Privacy policy explains how we handle personal information and is part of the picture, but it does not by itself set fees or service levels.

Runday is an AI brand ambassador and agentic harness for high-ticket events and offers. Customers use it to shape how their brand sounds, run outreach and engagement, qualify interest, schedule meetings, send reminders and follow-ups, and host Alice as a chatbot. The Service can connect to calendars, CRM tools, spreadsheets, and the messaging channels a customer turns on, including email, LinkedIn Messenger, WhatsApp, SMS, and website chat.

We may change, add, or retire features. During a paid term we will not materially cut the core of what your order describes without notice. Documentation, the blog, the show, and other marketing pages describe the product. They are not a warranty and they are not a promise of a particular pipeline, show-up rate, or revenue result.

Alice generates and routes messages from the content and rules you supply, together with systems we operate and systems you connect. Output can be wrong or out of date. You review offers, claims, and schedules before you rely on them.

Give us accurate account information and keep credentials to yourself. You are responsible for activity under your account, including teammates you invite and integrations an administrator connects. Email support@runday.ai if you think someone is using the account without permission.

Workspace administrators decide who can see settings and conversation history. Removing a user stops future access. It does not, by itself, delete records the workspace already stored.

You must be able to form a contract. The Service is for businesses, not for personal, family, or household use, and not for anyone under 16.

You keep ownership of content you submit: brand materials, scripts, lists, files, recordings you upload, and configuration (“Customer Content”). You grant Runday a non-exclusive license to host, copy, transmit, display, and back up Customer Content only to provide, secure, and support the Service for you.

You are responsible for Customer Content and for the messages Alice sends from your configuration. You confirm that:

• You have the rights, and a lawful basis, to provide contact data, conversation data, and any other personal information you load or connect.
• Your outreach follows the laws that apply to you, including rules on commercial email, telemarketing, and text-message consent (such as CAN-SPAM and the TCPA in the United States, and the equivalents where you or your contacts are).
• You will honor opt-outs, and you will not ask the Service to contact someone who has opted out or who you are not allowed to contact.
• You will not upload content you do not have rights to use.

People who talk to your agent are your contacts. You handle their requests about that relationship. We assist as the Privacy policy describes, including when we process that data on your instructions.

We use Customer Content to provide the Service to that customer. We do not sell it, and we do not give other customers access to it. These Terms do not promise a separate restriction on model training; if you need that commitment, ask for it in the order.

You will not, and will not let others:

• Use the Service to send unlawful, deceptive, or harassing messages.
• Probe, scan, or break into the Service, or into another customer’s workspace.
• Interfere with rate limits, security controls, or other customers’ use.
• Reverse engineer the Service except where the law does not allow this limit.
• Use non-public parts of the Service, including our prompts and orchestration, to build a competing product.
• Upload malware, or content that is illegal, infringing, or that exploits minors.
• Misrepresent an automated agent as a human where the law, a carrier rule, or a platform rule requires a disclosure that the speaker is an AI system.
• Resell or white-label the Service except under a partner arrangement we have agreed in writing. The public Partners page is an invitation to talk, not that agreement by itself.

We may suspend access that breaks these Terms, that puts the platform, a carrier, or another person at risk, or that a messaging or payment partner requires us to stop. When it is reasonable to do so, we will tell you first and give you a chance to fix the issue.

The marketing site does not publish a fixed price list. Commercial use is scoped with our team. Start at Talk to Sales or email sales@runday.ai. Fees, term, and payment schedule are whatever order or statement of work you accept.

If you enable an agent to collect payment from your own customers, those charges run through Stripe under Stripe’s terms and the prices you set. Runday may collect a commission described in your package. Confirm the rate with sales@runday.ai before you rely on it. Product docs describe how to request a Stripe onboarding link from support.

Fees are in U.S. dollars unless the order says otherwise. You are responsible for taxes we are required to collect, other than taxes on our net income. If an invoice is overdue we may suspend the Service after notice. Unless the order says otherwise, fees are non-refundable once the period they cover has started, except where the law requires a refund or where these Terms expressly provide one.

Runday and its licensors own the Service, including the software, site design, documentation, and the Runday name and marks. These Terms do not give you any right in our marks except a limited right to state, while you are a customer, that you use Runday. Feedback you choose to send may be used to improve the Service, with no duty to pay you for it or to keep it confidential.

As between you and Runday, and subject to third-party rights and the rest of these Terms, you may use Alice’s output for your business. We do not claim ownership of your Customer Content. Output may resemble other customers’ results when inputs are similar, and it may include material that third parties own. You are responsible for how you publish it.

The Service connects to tools you choose. Those can include calendars, CRM systems, Google Sheets, Stripe, Twilio, Meta (WhatsApp and Messenger), and other messaging platforms. Each of those services has its own terms. We are not responsible for their outages, their policy changes, or their rejection of a campaign, template, or sender registration.

Connecting an integration authorizes us to exchange the data that feature needs with that service. You can disconnect it; messages already sent and records already written to the other service stay where that service stored them.

The Service is provided “as is” and “as available.” To the fullest extent the law allows, we disclaim warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranty that the Service will be uninterrupted or error-free, that AI output will be accurate, or that outreach will produce a particular commercial result.

Some jurisdictions do not allow these disclaimers. In those places they apply only as far as the law permits, and you may have rights that cannot be waived.

To the fullest extent the law allows, neither party is liable for indirect, incidental, special, consequential, cover, or punitive damages, or for lost profits, revenue, goodwill, or data, even if advised of the possibility.

Each party’s total liability arising out of the Service in any twelve-month period is limited to the fees you paid Runday for the Service in that period. If you have not paid us, the cap is one hundred U.S. dollars (US $100).

These limits do not apply to liability that cannot be limited, including fraud, willful misconduct, death or personal injury caused by negligence where the law forbids a cap, or your payment obligations and your indemnity in the next section.

You will defend Runday and its directors, employees, and agents against a third-party claim, and pay the damages and reasonable legal fees finally awarded, arising out of Customer Content, your outreach and prospect data, your use of the Service in breach of these Terms, or your combination of the Service with a product we did not provide. We will give you prompt notice of the claim, and you will not settle it in a way that admits fault for us or imposes a duty on us without our consent.

We will defend you against a third-party claim that the unmodified Service infringes a United States patent, copyright, or trademark, and pay damages finally awarded, if you notify us promptly, give us sole control of the defense, and provide reasonable help. We may obtain a license, change the Service, or end the affected feature and refund prepaid unused fees for that feature. We have no obligation for a claim caused by Customer Content, by your modifications, by use after we told you to stop, or by combination with anything we did not supply. This paragraph is the exclusive remedy for intellectual-property infringement claims against us.

You may stop using the Service at any time. Either party may end the agreement for a material breach that stays uncured 30 days after written notice, or immediately if the breach cannot reasonably be cured. We may suspend or close an account that creates a security, legal, or carrier risk, as the acceptable-use section describes.

When the agreement ends, your license to use the Service ends. We will make Customer Content available for export for 30 days after termination, unless the law forbids it or we closed the account for a serious violation. Sections that should survive by their nature — including ownership, disclaimers, liability limits, indemnity, and governing law — stay in effect.

These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules. The state and federal courts located in Santa Clara County, California have exclusive jurisdiction, and each party consents to personal jurisdiction there. The U.N. Convention on Contracts for the International Sale of Goods does not apply.

Before filing, the parties will try to resolve the dispute informally for 30 days after one side sends a written notice that describes the issue and the relief sought. Notices to Runday go to support@runday.ai and to 4 Palo Alto Square, Palo Alto, CA 94306.

To the extent the law allows, you may bring claims only on an individual basis, not as a plaintiff or class member in a class, collective, or representative action. If that waiver is held unenforceable for a particular claim, the claim proceeds in court and the rest of this section still applies.

Export and sanctions. You will not use the Service in violation of U.S. export-control or sanctions laws, or provide access to a person those laws prohibit.

Public sector. If you are a government user, the Service is commercial computer software and documentation, licensed on these Terms.

Assignment. You may not assign these Terms without our consent, except to a successor in a merger or a sale of substantially all of your assets, with notice to us. We may assign them to an affiliate or a successor.

Entire agreement. These Terms and any order you accept are the entire agreement on this subject. They replace earlier discussions about the same subject. If a court holds one provision unenforceable, the rest stays in effect. Waiting to enforce a provision is not a waiver. These Terms do not create a partnership, joint venture, or agency. There are no third-party beneficiaries.

We may update these Terms by posting a new version on this page and changing the date above. If you have an active paid order, a material change applies at the start of the next term, or sooner if you accept it or the law requires it. Continuing to use a feature that is not covered by a paid term, after the new date, means you accept the update for that use.

Runday
4 Palo Alto Square
Palo Alto, CA 94306
support@runday.ai