Current clients
Stay accurate after hours
Answers come from the documentation you provide. Routine questions do not have to wait for the morning queue. Anything outside that material is escalated to a person.
Solutions · Managed service providers
Cover client questions and book the next service conversation
Alice learns the services, offers, and documentation you provide, then works as the AI brand ambassador for your MSP. It engages prospects and current clients on the channels Runday already supports, qualifies the request against your profile, books time on your calendar, and escalates anything a technician should own.
Use Alice to promote a briefing or a new offer, and to answer the client who writes in after the front office has gone home.
Promote with
- Social
- Video ads
- Event links
Converse on
- Website
- Messenger
- Slack
- SMS
Two jobs, one agent
The front office is doing sales and coverage at once
Most MSPs do not have a spare team for either motion. Alice is built to run both from the same service brain.
New logos
Keep a pipeline while delivery is full
Alice finds prospects from profile and company data, qualifies them against the fit you define, and books the assessment or intro call.
Who it’s for
Roles that lose hours to coordination
For MSP owners, service coordinators, and client-facing leads who sell managed services, projects, and workshops on top of delivery.
Owners and sales
New logos, assessments, and quarterly reviews need a consistent first response and a meeting on the calendar, even during a heavy delivery week.
Service coordinators
Onboarding calls, maintenance windows, and review meetings get proposed, reminded, and rebooked through your CRM and calendar.
Client-facing leads
Alice answers from your service catalog and runbooks, and hands off when the question needs a technician or a vCIO.
How a request moves
From the first message to a booked window
A straight path your coordinators can recognize. Alice does not replace the technician who does the work.
- 01
Service brain
Packages, the offers you sell, onboarding docs, and the policies you want quoted. Alice reads what you provide and does not invent the rest.
- 02
Engage the person
Prospects and clients can continue on your website, Messenger, Slack, WhatsApp, or SMS.
- 03
Qualify the ask
Alice checks the conversation against the profile and the materials you supplied, then flags what your team should see.
- 04
Book or escalate
Intro calls, assessments, and reviews land on the calendar. Work that needs a technician is handed to a person.
Service motions
Where MSPs put Alice first
Start with one motion. Add the second once the brain is answering from the right documents.
New logo
Fill the assessment calendar
Alice represents your managed offering, qualifies companies against the stack and size profile you define, and books the intro.
Current accounts
Schedule reviews without a chase
QBR and roadmap conversations get a proposed time, a reminder, and a follow-up if the client misses.
Events
Promote a briefing or lunch-and-learn
Security briefings, workshops, and client events use the same promotion path as any other Runday offer: social, video, event links, and email.
Answers
Deflect repeat questions from your docs
Alice answers from runbooks and service descriptions you upload, and escalates when the issue needs a person. This is not a PSA or ticketing integration.
The capacity gap
What fills the day before anyone sells
None of this is a tooling lecture. It is the work that pushes new-logo outreach to “next week” every week.
The same questions land in chat and email
Status, onboarding, and “what’s included?” get answered differently depending on who is free. Alice answers from one set of documents.
Scheduling is a side job
Assessments, QBRs, and kickoffs slip into long threads. Alice offers times from the calendar and sends the reminder.
Outbound dies in delivery weeks
When the board is full, prospecting stops. Alice can keep first-touch and qualification moving against the profile you set.
What Alice uses
Coverage and pipeline from one brain
The capabilities below are the Runday product motions, described for an MSP rollout.
Open new logos
Outreach from social profiles and company data, aimed at the kind of organization you already serve well.
Qualify the request
Alice answers from your sales and service materials and surfaces the conversations that should reach an owner or a vCIO.
Book the window
CRM and calendar integration for assessments, kickoffs, and reviews, plus reminders and missed-meeting follow-up.
Answer from the runbooks
Always-available answers grounded in the documentation you provide, with escalation when a technician needs to step in.
The 20X engagement, appointments up to 3 days faster, and 95% of inquiries figures are product claims already published on the Runday homepage. They describe how Alice is built. They are not measured results for this industry.
Nearby companies on Runday
Technology and IT firms already listed as clients
Arganteal and 2am.tech appear on the Runday clients page. Their descriptions below are the site’s own company summaries, not MSP case studies and not performance claims.
Arganteal
Arganteal automates IT by linking apps and systems into one smart platform. It turns existing scripts into low-code workflows that save time and cut errors.
2amTech
2am.tech delivers custom software, IT consulting, and staff augmentation through a single platform. They empower businesses to scale operations smoothly with expert talent and tailored tech solutions.
Scenarios
How an MSP would use it
These are role sketches for a managed service provider. They are not quotes and not named customers.
Scenario
For an owner
Put Alice on the site and in email for companies that fit your stack. It qualifies and books the intro so delivery weeks do not zero out the pipeline.
Scenario
For a service coordinator
Alice proposes times for onboarding and review calls, sends reminders, and follows up when a client misses, using the calendar you connect.
Scenario
For a help-desk lead
Alice answers from the runbooks you uploaded. Issues outside those documents are escalated. It does not close tickets inside a PSA.
Jetstream, a technology company, has a video story on the Clients page. See client stories
Limits worth knowing
Questions MSPs ask before rollout
Does Alice close tickets in our PSA?
That is not a published Runday capability. Alice answers from documentation you provide, books meetings through CRM and calendar integrations, and escalates when a person is required. ConnectWise, Autotask, Halo, and similar systems are not claimed here.
Can it talk to existing clients and to prospects?
Yes. One brain can support two motions: accurate answers for current clients, and outreach plus booking for new logos. Keep the source documents current so both stay accurate.
What should technicians still own?
Diagnosis, changes, and anything that depends on live system state. Alice is a brand and revenue agent. It is not a remote-monitoring tool and it does not log into client environments.
How does a meeting actually get booked?
Through the CRM and calendar integration described on the Runday homepage, including reminders. Your team still decides who sits on the call.
Are there MSP-specific results we can cite?
Not on this page. The client logos and videos elsewhere on the site are real, and the homepage states Alice’s product claims. We are not attaching those claims to a named MSP outcome.